Return & Refund Policy

Returns:

Our policy lasts 48 hours from receipt of products. If 48 hours have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned because of hygiene. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.

*Any item not in its original condition or is damaged.

*Any item bought on buy now & pay later

*Any item that is returned more than 48 hours after delivery.

Clearance & Sale items (if applicable):

Only regular priced items may be refunded, unfortunately clearance and items on sale cannot be refunded.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please check consumer rights at https://www.accc.gov.au/consumers/consumer-rights-guarantees

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rugs4less.com.au.

Exchanges (if applicable):

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at info@rugs4less.com.au and send your item to: 16 Lennox Street, Redland Bay Queensland AU 4165.

Shipping:

To return your product, you should mail your product to: 16 Lennox Street, Redland Bay Queensland AU 4165.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.